Join professional women of the Chamber for an engaging Zoom conversation about the power of customer service with Stephanie Leese Emrich, ServiceSpeaks Solutions. Stephanie puts out the hospitality red carpet wherever she goes! She will guide us toward meaningful customer & non-work partnerships. Always through the lens of the Customer Experience, she will regale us with stories of lifelong connections, with learning lessons relatable across all industries. Participants will be encouraged to share their most memorable customer service experience (both negative & positive).
Stephanie Leese Emrich’s enthusiasm for service is evident as Founder + Chief Executive Officer of ServiceSpeaks Solutions. Stephanie educates, speaks and consults on the Customer Experience, with years as a Les Clefs d’Or Concierge, college professor and global consultant. Her 2021 book Service Still Speaks: A Constant in a Changing World is receiving international acclaim. As a Northbrook native, Country Maid Cafe server, award-winning Speedskater, and recent GBN Class Reunion planner, Stephanie lives and breathes 60062. She looks forward to sharing how her personal journey informs her approach to life.