Development Operations Manager

The Development Operations Manager is an organized, detail- and deadline-oriented professional managing Blackbaud’s Raiser’s Edge donor management system used by the Mission Advancement Department. This position is responsible for data structure, supervision, data retrieval, report customization and analysis, policies and procedures, security, and data entry quality control, under the supervision of the Director of Development. Additionally, the Development Operations Manager will process donations, including issuing acknowledgement and tax letters, and coordinating and reconciling with the Finance Department. With analytical skills and database knowledge, this person will assist the Mission Advancement team in developing donor targeting strategies, especially with regard to segmentation for appeals and other forms of donor engagement. 
 
Essential Responsibilities and Metrics

• Maintain the overall quality and integrity of the Raiser’s Edge database, including working with Blackbaud to troubleshoot problems, and staying current with system updates, and integrating all software supporting the donor database. Includes highly accurate and current donor data that effectively tracks key information, cultivation activities and histories, and solicitation and reporting calendars.
• Integrate and incorporate data from other platforms as needed, including the website and event management software
• Work with Mission Advancement team to strategize, target and execute direct mail appeals and other engagement opportunities 
• Work with the Director of Development and Chief Growth Officer to establish and maintain best practices and procedures 
• Query and pull reports as requested
• Monthly and quarterly revenue reports, weekly giving reports
• Other reports as requested, including donor lists
• Process donations promptly and accurately
• Enter all donations and correspondences
• Upload donor documentation as needed 
• Generate timely acknowledgement letters to donors (within 48 hours of receipt) 
• Send year-end tax acknowledgements
• Track and send out timely pledge reminders to individual donors with pledges
• Manage tracking of monthly revenue and reconcile gifts and pledges with Accounting dept.

• Communication: Conveys messages clearly, effectively and concisely both verbally and in writing; listens carefully; uses appropriate language, tone and style.
• Team Player: Works collaboratively and respectfully with team members; builds constructive relationships across departments; values differences.
• DEI: Respects, seeks to understand and values individual differences. Supports dialogue around diversity to achieve an inclusive work environment.
• Dependable: Demonstrates reliability, accountability and dependability; can be counted on to do what he or she says will be done; is trustworthy.
• Initiative / Problem Solving: Is self-directed and resourceful; suggests improvement and develops solutions.
• Adapts to Change: Able to change actions, course and/or approach to doing things to suit a new situation; has flexibility to change; is adaptable.
• Compliance: on-time completion of assigned training per Annual Training Plan; on-time completion of assigned policy and procedure review, attestation, and quizzes as applicable; and adherence to all compliance requirements.
• Leadership (for supervisory roles): Establishes vision and direction for his or her area; manages staff and resources to meet goals; is approachable and fosters a climate of respect; provides coaching, feedback and corrective action when needed.

• Bachelor’s Degree with two years of relevant experience in fundraising, marketing or data management preferred 
• Proven experience with data entry and analysis, reporting and some project management 
• Knowledge of Blackbaud’s Raiser’s Edge strongly preferred; transferable experience considered 
• Organized and detail-oriented 
• Capable of establishing and institutionalizing donor database best practices 
• A self-starter with the ability to take initiative, work independently, and be accountable 
• Ability to prioritize appropriately when facing multiple responsibilities and tasks